• In Stock orders are typically processed and shipped within 5-7 business days of receipt, excluding weekends and holidays.

• Custom orders may require additional processing time since they’re handmade. Additionally, please don’t expect immediate delivery, as the intricate details can take months, depending on the size and piece. Please contact me for any further questions about your order.

• We offer standard shipping via UPS and USPS and expedited shipping options at checkout.

• Shipping rates are calculated based on the weight and destination of your order.

• Once your order ships, you will receive a confirmation email with tracking information.

• Estimated delivery times are provided at checkout and are based on shipping carrier estimates.

• Please note that delivery times may vary depending on your location and unforeseen circumstances such as weather delays or carrier issues.

• We offer international shipping to select countries. International shipping rates and delivery times vary by destination.

• Please note that international orders may be subject to customs fees, taxes, or duties imposed by the destination country. These fees are the responsibility of the recipient.

• In the rare event that your shipment is lost or damaged in transit, please contact us immediately at  info@projectpalette.shop

• We will work with the shipping carrier to resolve the issue and provide a replacement or refund as necessary.

• Please ensure that your shipping address is entered correctly at checkout to avoid delays or misdeliveries.

• We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

• If you have any questions or concerns about shipping, please don’t hesitate to contact our customer service team at info@projectpalette.shop. We’re here to help!